We report results of a qualitative study of patient experiences with video visits with their established primary care clinicians and their preferences for future use of video visits.Īt the end of each video visit, the clinician alerted his or her patient that a research assistant might call to ask about the experience. 21 While such test scenarios provide useful information about the feasibility and acceptability of video visits for primary care, understanding optimal use requires exploring real-world patient experiences. Patients reported video visits acceptable, but less satisfactory, than in-person visits. One study tested video visits with patients communicating via webcam with their primary care physician while sitting in an adjacent room, followed immediately by an in-person visit. Video visits are increasingly used in other settings, including primary care, but there are limited data on patient experiences with primary care video visits. 17 As a result, much knowledge about patient experiences with video visits is limited to specific disease-related applications and to use in rural settings. Medicare reimburses for video visits in health professional shortage areas and for specific approved services. Uptake in the United States has occurred most rapidly where reimbursement is favorable. 16īecause of these benefits, video visits are being adopted in a variety of settings. 9– 15 One study of patient experiences with video visits in rural areas found that they were associated with decreased travel costs and lost time/wages, increased access to social support, and better ability to tailor care delivery to patient and family needs. 4– 8 Studies of video visits have demonstrated these benefits in specialty settings including wound care, prenatal genetic screening, family planning, cardiovascular care, and home care. 1– 3 Telehealth in its many forms offers conveniences including increased care accessibility, decreased transportation barriers, and patient empowerment. Telemedicine, or telehealth, includes telecommunication via a variety of platforms designed to enhance patient-centered health care.
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